Head of Constellation Platinum

Constellation is the internal staffing business within Compass Group UK & Ireland, providing flexible, high-quality casual workers to some of the most recognisable venues and events across the country. Constellation Platinum is our premium staffing solution, supplying experienced, polished hospitality professionals to high-profile events where exceptional standards are essential.

We’re now recruiting a Head of Constellation Platinum to lead and grow this high-performing team. This is a key leadership role with both strategic and operational responsibilities, ideal for someone with a strong background in people management, hospitality operations, and premium service delivery.

Key responsibilities include:

• Leading and developing the Constellation Platinum team, who oversee the recruitment, training, and management of a pool of high-quality casual workers
• Ensuring all team members maintain the highest standards of presentation, service, and conduct expected in premium event environments
• Overseeing staff deployment through our internal booking system, ensuring suitable matches for each role and shift
• Managing and supporting your core team to ensure performance targets, service levels, and development goals are met
• Building and maintaining strong relationships with site managers, event leads, and key stakeholders to understand operational needs and shape effective staffing plans
• Collaborating with the wider Constellation and Compass teams to ensure consistency, share insight, and contribute to broader growth and service improvement initiatives

What we’re looking for:

• Proven experience in team leadership and people management, ideally within hospitality, staffing, or events
• A clear understanding of what premium hospitality service looks like, and how to recruit and develop teams to deliver it
• Strong relationship-building and stakeholder management skills
• Excellent organisational skills, with the ability to manage shifting priorities and high standards under pressure
• Confidence using workforce management tools and digital booking platforms
• A collaborative approach, with a commercial mindset and a focus on continuous improvement

This is a high-impact role with visibility across some of the UK’s most iconic venues and events. You’ll be instrumental in ensuring that Constellation Platinum continues to deliver trusted, professional teams who enhance the guest experience at every level.