Bar team leader- Swansea.com stadium

Do you want to be part of our fantastic team that are the driving force behind the incredible match days at the Swansea.com stadium? Our 24/25 season kicks off on 17th August and we are looking for people who are available to run our busy bars for match days, concerts and some banqueting events.

Working Hours

We are looking for staff to join us for all home fixtures at Swansea.com stadium where shifts are typically 6-7 hours long. Once registered with Constellation you will also have opportunities to work across all other venues in the local area such as Cardiff City FC and the Principality Stadium and many other further afield if you wish!

The Role

We need experienced, passionate, and committed team leaders to run our busy bar areas. You must be able to interact effectively with clients and customers whilst managing your team in order for them to excel in their role. You will be expected to ensure your bar area is fully stocked and set with the necessary equipment in a timely manner prior to service, considering expected guest numbers, service times and any targets given to you. You will be expected to lead briefings for each shift, preparing your team for the day ahead and inspiring them to be pro-active and enthusiastic in their role.

Key Attributes:

• Passionate Leader
• Compassionate and approachable personality
• Motivating
• Strong customer service knowledge and focus
• Good communication skills
• Accountability
• The ability to delegate and solve problems efficiently as they arise
• Able to lead by example, in attitude, work ethic and uniform requirements
• Reliable and consistent commitment
• A minimum of 2 years’ experience within hospitality

Role responsibilities

Daily tasks may include:

- Providing a brilliant service for our guests

- Swiftly resolving customer service complaints

- Ensuring smooth communication between team members

- Overseeing the floor/retail outlet, mitigating any issues smoothly

- Motivating staff members & communicating with management

- Cash-handling & administering refunds correctly

Requirements

- Previous team leader experience preferred.

- The ability to remain calm during high-volume periods

- Enthusiastic & energetic

- Excellent communication skills

- High empathy and understanding of others

- Excellent organisation skills

Why should you work with us?

- Great opportunity to work in a friendly and fast-paced environment

- Competitive pay, paid weekly

- Be part of a great, supportive team

- Gain some great transferable skills and work experience

- Receive full training in Health & Safety, Hygiene and Manual Handling that are recognised industry-wide.

- Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.