Hospitality Waiting & Bar Staff at Cheltenham Racecourse!
Do you love working as part of an energetic, driven and professional team? If so, we want to hear from you…. Main responsibilities include: Being the primary port of call for all guests during their meal. Engaging with guests to enhance their experience. Dealing with their requests efficiently and accurately, communicating with kitchen and colleagues to ensure smooth delivery. Serving food, beverages & accompaniments in line with service standards. Clearing tables and/or service points in a team environment. Know and can describe food and beverage menus including correct cutlery, crockery and glassware for the menu/beverage items being offered. Assisting with the set up and clear down of your area, ready for the next service. Order taking including use of written orders and/or electronic till and ordering systems. Delivery of menu items to table in a swift, professional and courteous manner. Being able to make knowledgeable recommendations, proactively assisting guests with queries and upsell items to guests. Ensuring all cutlery, crockery and glassware is polished & impeccably clean before use and ensuring all service areas are kept clean, tidy and safe. Escalate any service issues to the appropriate management team member. Comply with all company and unit policies with regards to Health & Safety, Hygiene, Manual Handling and COSHH. Follow responsible alcohol service policies. Enjoy your work, smile and have fun!