Premium GA Supervisors Required at Chelsea FC!

About Chelsea FC:

As one of the world’s most iconic football clubs, Chelsea FC prides itself on delivering exceptional matchday and non-matchday experiences to our valued guests, members, and partners. We are committed to providing premium hospitality and outstanding service that reflects the club’s heritage and ambitions.

Role Purpose:

Premium GA Supervisor will oversee the day-to-day operation of our premium general admission (GA) areas, ensuring that all guests receive a first-class experience in line with Chelsea FC’s high standards. This role requires a hands-on leader with proven supervisory experience in hospitality or retail, preferably across multiple sites or venues.

Key Responsibilities:

• Supervise the delivery of premium GA services during matchdays and events, ensuring all operational standards are met or exceeded.
• Lead, motivate, and support a team of hospitality staff, ensuring they provide exceptional service at all times.
• Act as the main point of contact for staff and guests within your designated area.
• Ensure all staff are fully briefed and trained to deliver their duties efficiently and professionally.
• Monitor presentation standards of all areas, ensuring cleanliness, stock levels, and service areas are maintained to the highest standard.
• Handle guest feedback and resolve any issues promptly and professionally.
• Assist with staffing requirements, including allocation of duties and ensuring adequate coverage.
• Support the Premium GA Manager with stock control, cash handling, and health & safety compliance.
• Maintain excellent communication with other departments to ensure smooth service delivery.

Person Specification:

Essential:

• Minimum 1 year’s experience in a supervisory role within hospitality or retail, preferably in a premium or high-volume environment.
• Strong leadership and people management skills.
• Experience working across multiple sites or areas is desirable.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and resolve issues efficiently.
• Strong organisational skills with keen attention to detail.
• Flexibility to work evenings, weekends, and matchdays as required.

Desirable:

• Previous experience in stadium or large venue operations.
• Relevant hospitality or customer service qualifications.

What We Offer:

• A unique opportunity to work at one of the world’s leading football clubs.
• Opportunities for development and progression within Chelsea FC.
• A supportive and inclusive working environment.