Kiosk Team Leaders - Reading Football Club - Experience Essential - 18+ Only

Work at Reading FC - Home of the Royals!

Are you passionate about food, customer service, and leading a team in a fast-paced environment? We’re looking for an enthusiastic Kiosk Team Leader to take charge of daily operations and inspire a team to deliver outstanding service to customers!

As Kiosk Team Leader you will be responsible for overseeing catering kiosk operations and a team of up to 10 catering team members.

📍Location: Select Car Leasing Stadium, RG2 0FL

🕐Working Times: Approx. 4-6hours per shift, Saturday match days

Due to licensing laws and the sale of alcohol, all applicants must be 18+ years old.

As an integral member of the management team, you must be able to commit to the Reading FC home fixtures throughout the 2025/26 season: Reading FC | Men matches

📅 Upcoming match days at The Select Car Leasing Stadium:

⚽ Sat 19th July v Tottenham Hotspur

⚽ Sat 26th July v Portsmouth

⚽ Sat 9th Aug v Huddersfield Town

⚽ Sat 16th Aug v AFC Wimbledon

⚽ Sat 30th Aug v Port Vale

⚽ Sat 6th Sep v Northampton Town

⚽ Sat 20th Sep v Leyton Orient

⚽ Sat 4th Oct v Mansfield Town

. . . . . . see above link for more fixtures!

What you'll be doing:

• Lead and inspire your team to deliver exceptional customer service and create a positive fan experience
• Oversee food preparation, stock control, cleanliness, and compliance with hygiene regulations
• Manage cash handling, operate tills, and complete kiosk reporting and end-of-day paperwork
• Ensure smooth and efficient kiosk operations, particularly during high-pressure periods such as halftime
• Act as the primary link between frontline staff and senior management
• Delegate tasks effectively to ensure all team members are working collaboratively and efficiently
• Resolve issues quickly and professionally to maintain customer satisfaction
• Ensure fast, accurate, and friendly food and beverage service to fans
• Deliver clear pre-shift briefings and ensure all staff are adequately trained and prepared
• Take full responsibility for the correct shutdown of the kiosk, including cleaning, stock checks, and paperwork

What We’re Looking For:

• Previous experience as a Team Leader in a bar, pub, restaurant, or fast-paced hospitality environment
• Must be able to commute to Reading FC.
• Availability to work the majority of matchdays throughout the football season
• Willingness to learn—on-the-job training will be provided by management
• Strong leadership and communication skills, with the ability to guide and support your team
• A hands-on, proactive approach and the ability to remain calm and focused under pressure
• Solid understanding of food hygiene and safety regulations
• A team player who leads by example and fosters a positive working environment
• Excellent time management and organisational skills
• Confident problem-solver, capable of handling challenges quickly and effectively
• Commitment to delivering consistently high levels of customer service

Why Work for Constellation at Compass?

We provide exceptional customer service training and support to all our new starters. Compass Exclusive Benefits, Lifestyle Benefits "Perks" Platform, and Health & Wellbeing Support Programmes Including Access To Our Employee Assistance Programme.

Apply online now via our short application form (only takes 1 minute!). We will be in touch straight away and if successful you could be working in one of our venues within a few days.