Bar Supervisors at Manchester United

As a Match Day Bar Supervisor, you will oversee the efficient and effective operation of the bars within our football stadium during match days. This role involves managing bar staff, ensuring high standards of service, and contributing to a positive guest experience.

Key Responsibilities:

• Supervise the setup, stocking, and cleanliness of bars before and during matches, ensuring they are well-prepared to meet guest demands.
• Coordinate bar service activities, including the pouring and serving of drinks, cashier duties, and adherence to responsible alcohol service practices.
• Monitor inventory levels and replenish stock as needed to maintain uninterrupted service throughout matches.
• Lead and motivate bar staff, providing guidance, training, and support to ensure they deliver exceptional service.
• Allocate duties and responsibilities to bar staff, overseeing their performance and addressing any issues or concerns promptly.
• Interact with guests in a friendly and professional manner, taking orders, processing payments, and addressing any inquiries or concerns.
• Ensure that guests receive prompt and courteous service, monitoring their satisfaction levels and taking proactive steps to resolve any issues.
• Solicit feedback from guests and use it to identify areas for improvement and enhance the overall guest experience.
• Ensure compliance with all relevant laws, regulations, and stadium policies related to alcohol service, health, and safety.
• Conduct regular inspections of bar areas to identify and address any safety hazards or cleanliness issues.
• Take appropriate action to prevent underage drinking, intoxication, and disorderly conduct, in accordance with established protocols.

Requirements:

• Strong knowledge of bar operations, including drink preparation and customer service.
• Excellent communication and interpersonal skills, with the ability to interact confidently and effectively with guests and staff.
• Proven leadership abilities, with the capacity to motivate and inspire a team to achieve performance goals.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, in line with match schedules.